Evaluation sites of CS-RCS are eligible for free technical support during the evaluation period.
Registered sites are eligible for free technical support for six months. If needed, a support agreement may be signed with ComponentSoftware after this period.
*** CS-RCS Home Page ***
You may look at the product's home page for up-to-date product information, release notes, known anomalies and FAQ list.
The product's home page address is: http://www.ComponentSoftware.com/csrcs.
*** Getting technical support ***
You must fill the "Technical Support Form" below. Please use separate forms for separate items. Send your request to ComponentSoftware to the following addresses:
Email: support@ComponentSoftware.com
Fax: Int.+972-3-5320086
Normally, we acknowledge a technical support call within one business day and answer the call within two business days (depend on the nature of the call).
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CS-RCS Technical Support Form
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Product: CS-RCS version 1.0.59
Site number: ______
(If you don't have your site number yet, you must attach the "Environment Description Form" below.)
Request type: ( ) How do I ...? ( ) Missing feature ( ) Program anomaly
Call description: (Use as much space as needed; attach example files if possible)